Privacy Policy

1. Introduction

At PlatinumPro Kokomo Deck Builder, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal data and respecting your privacy rights.

2. Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, or contact us about our deck building services. This may include:

• Your name and contact information (email, phone number, address)
• Property details and project specifications
• Payment information when you engage our services
• Communication preferences
• Any other information you choose to provide

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our deck building services. Specifically, we use your information to:

• Respond to your inquiries and provide quotes for deck projects
• Schedule consultations and coordinate project timelines
• Process payments and maintain billing records
• Send you project updates and important service information
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes

We will never sell your personal information to third parties. Your trust is important to us.

4. Information Sharing and Disclosure

We may share your information with third parties only in the following limited circumstances:

• With service providers who assist us in operating our business (payment processors, scheduling tools)
• When required by law or to respond to legal processes
• To protect the rights, property, or safety of our business and others
• With your explicit consent

Any third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your information.

We regularly review and update our security practices to ensure your information remains protected.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

We may retain certain information for legitimate business purposes or as required by law, such as maintaining project records, resolving disputes, and enforcing our agreements.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Opt-out: You can opt out of receiving marketing communications from us

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

We may use analytics tools to understand how visitors interact with our website and improve our online presence.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: